We strive to dispatch orders within 24 to 48 hours of receipt; however, the exact timing can depend on when you place your order during the day.
Please note that there is no collection on Sundays, so orders placed on Saturday will not be dispatched until Monday. Orders placed late on Friday may also be processed on Monday.
If you require your order urgently, we recommend emailing us to inquire about an estimated dispatch time to avoid any disappointment. Since each order is custom-made and unique, the creation process can take some time. For this reason, we do not offer a 'next day' delivery service, as it would delay the processing of other orders in the queue.
You will receive an email notification once your order has been dispatched and is on its way to you.
All orders come with fully tracked delivery, including text and email updates. To receive text notifications, please ensure you provide your mobile number.
We offer free tracked delivery on orders over £30.00. The postage fee will be automatically deducted when your order total exceeds this threshold. Please note, the £30 threshold does not include the postage cost. For example, if your order is £28.00 and postage is £3.50, the free delivery option will not be activated—the threshold applies only to the value of the items in your basket.
Currently, we are unable to ship outside of the UK. If you place an order and are not a UK resident, your order will be cancelled and refunded. Please be aware that there may be a non-refundable.